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Mobility Development Strategy Lead

2 tygodni temu

Warszawa, Mazovia, Polska ZF Friedrichshafen AG Pełny etat

At ZF, we are committed to shaping the future of mobility through innovative solutions. As a key member of our Front-end Sales Excellence team, you will play a vital role in driving our aftermarket division's success.

About the Role:

The Workshop Footprint Development Lead is responsible for developing and executing a structured workshop network strategy across global markets. This strategic role focuses on driving pull strategies for spare parts business, ensuring proximity of the network, and aligning commercial vehicles and passenger cars business lines.

This position enables direct business models for digital solutions while enhancing workshop engagement, service excellence, and sales performance. By leveraging commercial excellence tools, data analytics, and cross-functional collaboration, you will shape the workshop sales and service organization, define network expansion strategies, optimize processes, and monitor performance to drive continuous improvement.

  • Develop and execute a global workshop network strategy to drive customer engagement, service excellence, and aftermarket business growth.
  • Analyze market benchmarks and define key focus areas to optimize network reach and coverage.
  • Develop and implement a clearly defined workshop sales and service organization, integrating sales and technical teams with streamlined processes.
  • Establish a comprehensive KPI framework with regional breakdowns and performance dashboards, enabling real-time insights and data-driven decision-making.

Your Accountabilities:

  • Lead workshop segmentation and benchmarking efforts, mapping key players and identifying optimization opportunities.
  • Enable pull strategies to drive workshop demand for ZF AM spare parts and services.
  • Shape and structure the workshop sales and service organization, defining roles, responsibilities, and collaboration models.