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Identity Management Specialist

2 tygodni temu

Warszawa, Mazovia, Polska Arhs Group Pełny etat
Job Description

As a key member of our team, you will be responsible for ensuring the seamless delivery and operation of Identity and Access Management (IAM) services across our organization. This includes coordinating and reporting on the fulfillment of agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) within the IAM area.

You will manage contracts related to hardware, software, and IAM third-party consultancy services, as well as act as the point of contact between business units, IT teams, and security teams to address IAM-related issues.

Your responsibilities will also include coordinating changes to IAM services and workflows across the organization, overseeing the creation, maintenance, and deactivation of user accounts in line with company policies, and collaborating with system owners to establish role-based access controls (RBAC) that align with business requirements.

In addition, you will cooperate with the IAM project management team to ensure smooth delivery and implementation of IAM solutions, manage IAM-related escalations, and resolve issues in coordination with security teams. You will also identify areas for improvement in service delivery and recommend solutions to optimize performance.

Furthermore, you will develop and maintain documentation for IAM processes, policies, and tools, provide training and guidance to users and team members on access management procedures and security best practices, participate in the development and implementation of IAM security protocols and disaster recovery plans, and perform other duties as assigned by the IAM Service Management Team Leader.

Qualifications

Mandatory:

  • Bachelor's degree plus 6 years of relative experience.
  • Minimum 4 years of experience in IAM service management.
  • Managing IAM service delivery and operations (Incident Management, Request Fulfilment)
  • Setting KPIs, monitoring, and reporting support and performance levels.
  • Practical service management experience (IAM-specific).
  • Reports writing experience.
  • Managing and controlling SLAs and agreed thresholds in IAM.
  • Works unassisted and guides junior staff.
  • Experience in writing specifications, concept documents, user and technical documentation, communicating IAM requirements with stakeholders.
  • The candidate should possess service-oriented attitude, well developed interpersonal skills, ability to work under pressure and on multiple tasks.
  • The candidate should have sense of initiative and responsibility for the assigned areas of work, accuracy and attention to details.
  • Very good command of English equal to C1 level according to CERF.
  • Experience in designing and implementing IAM workflows.
  • Thorough knowledge of ITIL framework.
  • Strong working knowledge of SailPoint IdentityIQ (IIQ) and/or IdentityNow.