Clinical Research Coordinator

4 tygodni temu

Warszawa, Mazovia, Polska LPO LABCORP LABORATORIES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

At Labcorp, we are seeking a skilled Clinical Research Coordinator to join our team. As a key member of our team, you will be responsible for providing exceptional support to investigative sites, ensuring seamless communication and resolving accession holds in a timely manner.

Key Responsibilities:

  • Notify investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)
  • Monitor, track, and resolve accession holds and inform the Supervisor and the associated Project Manager of any delays
  • Update the database with appropriate information and inform personnel of additional testing needs
  • Support sites and sponsors with project-related questions via phone and email
  • Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
  • Assist and support in the implementation of global processes and procedures
  • Track and report metrics as determined by management in the agreed timelines
  • Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete
  • Act as a liaison for both internal and external clients
  • Communicate investigator site needs when new policies or procedures are discussed
  • Instill a culture where patient safety is top priority
  • Promptly address patient safety issues and escalate as needed for resolution
  • Ensure the investigator's needs are explored prior to implementation of new processes and procedures

Requirements:

  • Minimum high school degree, preferably a Bachelor degree
  • First experience in Customer service is a must
  • Experience in the pharmaceutical or medical industry is an advantage
  • Self-motivated with strong verbal skills
  • Attention to detail and good organizational skills
  • Team player with an ability to work independently
  • Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
  • Fluency in English + fluency in German and/or Russian and/or Arabic and/or Greek and/or Italian
  • Adaptability skills

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

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