Financial Operations Specialist

24 godzin temu


Poznań, Greater Poland Team Connect Pełny etat
Job Title: DTC Financial Operations Specialist

Team Connect is a leading nearshore and offshore IT provider, successfully creating and developing software for clients since 2008. As a certified Salesforce Partner, we specialize in Agile and DevOps-based software development, from analysis to implementation. We are currently seeking a DTC Financial Operations Specialist to join our team.

Main Responsibilities:
  • Ensure all financial aspects of the D2C business are covered, including payment systems, refunds, and charge-backs.
  • Manage and operate fraud filter tools, reporting any breaches to prevent loss.
  • Closely work with local Customer Care to support customers in problems with payment vendors, refunds, and claims.
  • Provide manual refund management when needed.
Key Accountabilities:
  • Operational:
    • Payment supplier's communication & investigation
    • Chargeback processing
    • Transactions monitoring and support
    • Instalments support
    • Warranty operational support;
    • Open position handling and invoice support
    • Customer Service escalation point;
  • Strategic:
    • Fraud filter management and operation, including creation and setup of filtering rules in line with business requirements and best market practices
    • Clearing of current open items and investigation connected to it
    • Refund's control and management to assure refund processing in a timely and resource-efficient manner
    • Disputes; request for information, chargebacks and manual refund processing according to legal requirements and operational procedures
    • Feedback to other departments regarding customer issues related to payments and refunds
    • Daily monitoring of the functioning of Payment Gateways, detecting any malfunctions and raising the bugs with appropriate stakeholders.
    • Handling of any manual workarounds needed as a result of malfunctioning financial processes
    • Cooperation with 3rd party providers
Requirements:
  • Methodical with high attention to detail/processes and routines;
  • Financial background and experience
  • Dispute handling experience
  • Result and performance oriented;
  • Effective stakeholder management;
  • Strong analytical and excel skills;
  • Clear leadership and resilience;
  • Planning, risk, and mitigation assessment;
  • Ability to thrive and deliver in a challenging and exciting environment;
  • A C2 level of Polish (both written & spoken);
  • At least B2 level of English (both written & spoken);
  • Attention to detail;
  • Proficient knowledge of Microsoft Excel;
We Offer:
  • Long-term cooperation
  • Benefit package - Multisport, private medical care, life insurance
  • Training budget
  • Assistance with accounting issues in setting up and running a business.
  • Free English lessons
  • Individual support from a dedicated company mentor


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