Financial Operations Specialist
24 godzin temu
Team Connect is a leading nearshore and offshore IT provider, successfully creating and developing software for clients since 2008. As a certified Salesforce Partner, we specialize in Agile and DevOps-based software development, from analysis to implementation. We are currently seeking a DTC Financial Operations Specialist to join our team.
Main Responsibilities:- Ensure all financial aspects of the D2C business are covered, including payment systems, refunds, and charge-backs.
- Manage and operate fraud filter tools, reporting any breaches to prevent loss.
- Closely work with local Customer Care to support customers in problems with payment vendors, refunds, and claims.
- Provide manual refund management when needed.
- Operational:
- Payment supplier's communication & investigation
- Chargeback processing
- Transactions monitoring and support
- Instalments support
- Warranty operational support;
- Open position handling and invoice support
- Customer Service escalation point;
- Strategic:
- Fraud filter management and operation, including creation and setup of filtering rules in line with business requirements and best market practices
- Clearing of current open items and investigation connected to it
- Refund's control and management to assure refund processing in a timely and resource-efficient manner
- Disputes; request for information, chargebacks and manual refund processing according to legal requirements and operational procedures
- Feedback to other departments regarding customer issues related to payments and refunds
- Daily monitoring of the functioning of Payment Gateways, detecting any malfunctions and raising the bugs with appropriate stakeholders.
- Handling of any manual workarounds needed as a result of malfunctioning financial processes
- Cooperation with 3rd party providers
- Methodical with high attention to detail/processes and routines;
- Financial background and experience
- Dispute handling experience
- Result and performance oriented;
- Effective stakeholder management;
- Strong analytical and excel skills;
- Clear leadership and resilience;
- Planning, risk, and mitigation assessment;
- Ability to thrive and deliver in a challenging and exciting environment;
- A C2 level of Polish (both written & spoken);
- At least B2 level of English (both written & spoken);
- Attention to detail;
- Proficient knowledge of Microsoft Excel;
- Long-term cooperation
- Benefit package - Multisport, private medical care, life insurance
- Training budget
- Assistance with accounting issues in setting up and running a business.
- Free English lessons
- Individual support from a dedicated company mentor
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