Customer Service Representative with German Expertise
1 tydzień temu
At careersinpoland, we are dedicated to delivering exceptional service and creating a new standard in the personal consulting industry.
We are seeking a highly skilled Customer Service Representative with fluent German language skills to join our team.
About the Role- As a Customer Service Representative, you will be responsible for providing top-notch support to our customers, ensuring their needs are met and exceeded.
- You will work closely with the sales team to resolve customer queries and complaints in a fair and efficient manner.
- Your excellent communication skills and ability to multitask will be essential in managing multiple customer relationships simultaneously.
- Customer Support: Handle customer inquiries via phone, email, or in-person, providing accurate and timely responses to ensure customer satisfaction.
- Process Management: Manage customer orders, track backlogs, process returns, and resolve discrepancies in a prompt and professional manner.
- Relationship Building: Foster strong relationships with customers by actively listening to their concerns and providing solutions that meet their needs.
- Continuous Improvement: Identify opportunities to improve processes and procedures, including key performance metrics, to enhance customer experience and efficiency.
- A dynamic and supportive work environment.
- Opportunities for growth and development in a multinational setting.
- A competitive compensation package.
- Professional training and development programs to enhance your skills.
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