Customer Service Representative with German
1 tydzień temu
We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support department, you will be responsible for providing top-notch assistance to our clients.
Key responsibilities include:
- Providing User Helpdesk Services to inbound customer service requests
- Guide customers according to solution trees and knowledge base to solve incidents and service requests
- Using remote tools to analyze and resolve tickets
- Provide detailed information on all performed activities to the next appropriate level specialists according to the process
- To update the call management system accurately and efficiently with call details, actions taken and resolution
Requirements:
- Very good command of German and English
- Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
- PC literacy, especially the usage of Microsoft Office package
- Willingness to work in shifts, based on customer requirements
- Knowledge of customer service principles and practices
We offer a range of benefits including trainings from the first day of work, various options of development, being part of a multicultural team, possibility to use foreign languages on a daily basis, teamworking and supportive atmosphere in our teams, contract of employment, wide range of benefits.
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