Customer Service Representative

3 dni temu


Kraków, Lesser Poland Arche Consulting Sp. z o.o. Pełny etat
Cross-Border Customer Service Representative

We are seeking a highly skilled Cross-Border Customer Service Representative to join our team at Arche Consulting Sp. z o.o.

In this role, you will be responsible for providing exceptional customer service to clients across borders. You will review maps data to assess business information accuracy based on client policies and engage with businesses via phone calls to verify their business information.

We are looking for someone who possesses excellent communication skills, both written and oral, and has a strong attention to detail.

Key Responsibilities:

  • Provide exceptional customer service to clients across borders.
  • Review maps data to assess business information accuracy based on client policies.
  • Engage with businesses via phone calls to verify their business information.
  • Update client platforms based on verified information.

Requirements:

  • Customer service experience.
  • English language knowledge min. B2/C1 level.
  • German language knowledge min. B2/C1 level.
  • Good written and oral communication skills, with excellent attention to detail.
  • The ability to apply judgment on the job and effectively multi-task in a deadline-driven atmosphere.
  • Good time management, prioritization, and the ability to work without close supervision and under pressure.

Our Client Offers:

  • An extensive benefits package, including Multisport Card, LuxMed medical healthcare, life insurance, and cafeteria benefits.
  • A multinational environment where you can grow professionally.
  • Training & development opportunities, including language courses.


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