IT Infrastructure Support Specialist
2 tygodni temu
At SkySys, we are seeking a skilled IT Desktop Support Engineer to join our team in Gdansk, Poland. This is a long-term contract opportunity (6-12 months + extendable) that requires proficiency in Polish and English.
Technical Requirements
• 2 to 5 years' experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues, and fixing problems without impacting hardware warranty or customer security compliance requirements.
• Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activities under instruction-based activities at sites.
• Ability to lift/move computer equipment weighing up to 50Lbs.
• Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S.
• Experience with Anti-spyware and Anti-virus software.
• Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels, all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
• Good written and oral communication skills with clients and management, as well as people skills.
• Ability to work with deadlines and complete tasks on-time.
• Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools (ServiceNow/Remedy, etc.),
• Basic understanding and troubleshooting of Mobile Device Management system (Airwatch/Xenmobile/Mobile iron, etc.),
• Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altris, Skype for Business, OneDrive.
Non-Technical Requirements
• Good customer management skills,
• Good in oral and written communication,
• Able to interact and work with customers at different levels,
• Self-driven and result-oriented,
• Really passionate about the work
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