IT Infrastructure Support Specialist

4 tygodni temu


Gdańsk, Pomerania, Polska SkySys Pełny etat
IT Desktop Support

At SkySys, we are seeking a skilled IT Desktop Support Engineer to join our team in Gdansk, Poland. This is a long-term contract opportunity (6-12 months + extendable) that requires proficiency in Polish and English.

Technical Requirements

• 2 to 5 years' experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues, and fixing problems without impacting hardware warranty or customer security compliance requirements.

• Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activities under instruction-based activities at sites.

• Ability to lift/move computer equipment weighing up to 50Lbs.

• Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S.

• Experience with Anti-spyware and Anti-virus software.

• Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels, all under 'Smart Hands' capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.

• Good written and oral communication skills with clients and management, as well as people skills.

• Ability to work with deadlines and complete tasks on-time.

• Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.

• Knowledge and experience of ticketing tools (ServiceNow/Remedy, etc.),

• Basic understanding and troubleshooting of Mobile Device Management system (Airwatch/Xenmobile/Mobile iron, etc.),

• Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altris, Skype for Business, OneDrive.

Non-Technical Requirements

• Good customer management skills,

• Good in oral and written communication,

• Able to interact and work with customers at different levels,

• Self-driven and result-oriented,

• Really passionate about the work

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