Customer Support Specialist

We're seeking a highly skilled Customer Support Consultant to join our team at SupportYourApp, a leading provider of premium outsourced customer support services.

As a Customer Support Consultant, you will be responsible for delivering exceptional technical and customer support via various channels, including calls, emails, and chats. Your goal will be to resolve complex cases efficiently and effectively, working collaboratively with cross-functional teams to ensure seamless support experiences for our clients.

Key Responsibilities:

• Provide expert-level technical and customer support to clients from around the world
• Gather critical technical information to drive resolution of complex cases
• Collaborate with internal teams to deliver timely and effective support solutions

In order to succeed in this role, you will need:

• Excellent proficiency in both German and English
• A strong ability to work independently and proactively as part of a dynamic team
• A reliable laptop or computer (at least 8GB of RAM) and stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Bonus Qualifications:

• Experience in customer support roles
• Knowledge of CRM systems

We offer:

• A flexible schedule: Monday to Thursday, 9 AM–5 PM CET, with Fridays off
• The opportunity to work fully remotely
• An inclusive international environment
• Compensation in USD
• Paid intensive training and probation
• A generous bonus structure for referrals
• A robust benefits package that prioritizes work-life balance

About Us:

At SupportYourApp, we pride ourselves on being an industry leader in premium outsourced customer support and global CX services. With over 13 years of experience and hubs in more than 30 countries, we have built a reputation for providing unparalleled support experiences. Our company values center around treating every team member like family, fostering a positive work environment that encourages growth and development.