IT Java Technical Support Director

5 dni temu


Gdańsk, Pomerania, Polska Wipro Pełny etat

Job Role: Senior Java IT Operations Manager

We are seeking an experienced Senior Java IT Operations Manager to join our team. As a key member of our Operate team, you will be responsible for managing the support of country-based IT applications, working on L1 and L2 tickets, and interacting with customers to report monthly and weekly status.

About Wipro

Wipro is a leading global workforce solutions company, providing innovative technology-enabled services to clients across various industries. Our team is dedicated to delivering exceptional customer service and ensuring timely resolution of tickets.

Key Responsibilities

  • Lead the Operate team in delivering high-quality customer service and ensuring prompt ticket resolution.
  • Collaborate with cross-functional teams to develop and implement process improvements.
  • Develop and maintain strong relationships with business users, understanding their needs and requirements.
  • Drive business growth by identifying opportunities for process improvement and implementing changes that enhance efficiency and productivity.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • Minimum 5 years of experience in IT operations management, preferably in a leadership role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong technical knowledge of Java, J2EE, and Oracle, with experience in implementing ITIL processes and disaster recovery plans.

Why Choose Us?

  • A competitive salary range of 800-950 PLN per day.
  • A 6-12 month contract, offering flexibility and stability.
  • The opportunity to work in a hybrid environment, balancing remote and on-site work arrangements.
  • Professional growth and development opportunities, enabling you to advance your career.

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