Salesforce Technical Support Expert
3 dni temu
Full Circle Insights is a team of former Salesforce executives, marketing experts, and automation specialists working together to empower companies to easily create attribution models, measure sales and marketing funnels, and align company-wide. We are growing and opening a new office.
Job DescriptionWe are looking for a Salesforce Customer Support Specialist to solve business and technology problems for existing clients. This role also helps to work directly with new customers, getting them up-and-running on Full Circle products.
Key Responsibilities:- Provide 1st and 2nd line support for Full Circle AppExchange products.
- Address and resolve customer inquiries and issues.
- Escalate complex issues to the development team.
- Provide feedback on common issues to improve the product.
The ideal candidate will have active Salesforce certification - Salesforce Administrator - and relevant experience, high emotional intelligence with an analytical, detail-oriented mindset, extensive experience across the Salesforce product suite, and proficiency in written and spoken English.
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