Multilingual Customer Support Advisor
5 dni temu
Manpower, a global leader in workforce solutions, has been helping job seekers find employment for over 70 years. With operations in 82 countries, we provide job seekers with new opportunities and assist them in finding employment that matches their qualifications and experience.
Job Title:
We are seeking a Customer Support Advisor with expertise in Nordic languages to join our team.
Responsibilities:
- Provide customer support for a leading streaming company.
- Handle inquiries related to contracts, billing, and technical issues.
- Assist both B2B and B2C clients as first and second-line support.
- Process customer complaints with professionalism and empathy.
- Conduct outbound calls for administrative tasks such as feedback collection or payment reminders.
Requirements:
To be successful in this role, you will need:
- Fluency in Norwegian / Swedish / Danish / Finnish (C1 level) and English (B2 level).
- At least 6 months of experience in customer service.
- Strong communication skills and a service-oriented mindset.
- Basic administrative and technical knowledge.
- Danish: Availability to work 5 days a week in rotating shifts (Mon-Fri: 9:00-19:00, Weekends: 10:00-16:00).
- Finnish: Availability to work 5 days a week in rotating shifts (Mon-Fri: 8:00-18:00).
- Norwegian / Swedish: Availability to work 5 days a week in rotating shifts (Mon-Fri: 8:00-20:00, Weekends: 10:00-20:00).
Compensation and Benefits:
We offer a competitive compensation package, including salary and benefits on employment contract (MyBenefit/Multisport, LuxMed, language classes, group insurance).
Why Join Our Team?
We offer career growth prospects within an international company and a dynamic, high-energy environment.
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