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Order Processing Associate

1 tydzień temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

About TN Poland

We're a leading global organization providing innovative electrical solutions, with a strong commitment to customer satisfaction and employee development.

Job Summary

This role offers an exciting opportunity to join our dynamic team as a Customer Support Specialist, providing exceptional service and support to customers worldwide.

Key Responsibilities

  1. Customer Engagement: Provide prompt and professional support to customers, addressing their inquiries and concerns in a timely and effective manner.
  2. Order Management: Manage orders and respond to customer inquiries regarding product information, shipping, and other related matters.
  3. Documentation: Maintain accurate customer records in CRM/ERP systems, ensuring seamless order processing and follow-up.
  4. Quality Assurance: Monitor and maintain service quality to meet company standards, driving continuous improvement in customer service.
  5. Collaboration: Collaborate with teammates and support areas, including Sales, Operations & Logistics, to achieve common goals and enhance customer satisfaction.

Your Background

  • Education: University diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related field)
  • Experience: 3 years of experience in an industrial customer service or customer support environment, preferably with SAP/M3 knowledge and English proficiency at Level B2.
  • Skills & Abilities: Friendly and approachable personality, effective communication skills, problem-solving abilities, collaboration skills, and adaptability in a fast-paced environment.

We Offer

  • Competitive Package: Comprehensive compensation package, including benefits, bonuses, and opportunities for growth.
  • Culture & Community: Dynamic work environment, collaborative team, and commitment to strengthening communities where our employees live and work.
  • Training & Development: Internal and external training programs, language courses funded at 100%, and opportunities for career advancement.