Business Process Analyst, AP
3 dni temu
About the Role:
We are seeking a skilled AP Analyst to join our team. As an AP Analyst, you will be responsible for resolving complex inquiries, managing escalations as a first instance, supporting the Team in request resolutions and processing invoices.
You will also support Risk and Support team with internal/external queries related tasks and ensure timely processing of assigned requests. You will provide internal customers with support and guidance in the Procure to Pay process, providing feedback and data analysis to support continuous process improvement.
The role is responsible for maintaining the internal control environment and proactively ensuring compliance and efficiency in the P2P area.
- Address all inquiries and/or complaints in a timely and professional manner
- Ensure that SLA and KPIs are completed with the required quality and speed
- Investigate and resolve P2P related issues and queries
- Book invoices as assigned
- Provide data for the analysis to the local management
- Deliver excellent customer service to employees and other parties
- Recommend process improvements to generate efficiency and productivity
- Support projects implementation and other tasks as assigned
- Escalate resolution in a timely and correct manner
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