Support Team Lead

5 dni temu


Wrocław, Województwo dolnośląskie, Polska Piwik PRO Pełny etat

We're seeking a highly skilled Technical Support Engineer to join our Support team as a Support Team Lead. As a subject matter expert on the Cookie Information Consent Management Platform, you'll play a crucial role in ensuring a seamless user experience for our customers' technical teams and power users.

About the Role

This is an exciting opportunity to lead a team of technical support specialists and contribute to the development of the platform.

Main Responsibilities
  • Leading a team of technical support specialists to deliver exceptional customer support,
  • Collaborating with cross-functional teams to identify and implement process improvements,
  • Developing and maintaining technical documentation and resources,
  • Staying up-to-date with industry trends and best practices.
Qualifications
  • Strong leadership skills and ability to motivate a team,
  • Advanced knowledge of HTML/CSS/JS and related technologies,
  • Experience with in-browser developer tools and debugging techniques,
  • Excellent communication and interpersonal skills.

We're looking for someone who is enthusiastic about technology, has a passion for problem-solving, and can work effectively in a team.



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