Technical Support Lead
3 dni temu
We are looking for a highly motivated and organized individual to fill the role of Technical Support Lead - German Speaking. As a key member of our technical support team, you will be responsible for providing excellent customer service and resolving technical issues for our clients.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Identify and resolve technical issues, escalating complex problems to senior technicians when necessary.
- Develop and maintain technical knowledge and stay up-to-date on industry trends and developments.
- Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
Requirements
To succeed in this role, you will need:
- A bachelor's degree in a relevant field.
- At least 2 years of experience in a technical support role, preferably in a leadership position.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Experience with CRM software and technical documentation tools is a plus.
About Genpact
We are a global professional services company dedicated to delivering innovative solutions to our clients. Our team is passionate about creating lasting value and driving business growth through exceptional customer service.
We offer a competitive salary, benefits package, and opportunities for career advancement.
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