Customer Support Team Lead with German Language
7 dni temu
About Our Company
We are TN Poland, a leading international company with a strong presence across EMEA. At the heart of our business is a vision to make improvements in life possible. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
The Role
We are seeking a highly experienced customer support professional to lead our multilingual customer care team. As a Customer Service Manager, you will be responsible for recruiting, coaching, and developing personnel, as well as ensuring the creation and support of sales orders from customers.
Key Responsibilities
- Lead the multilingual Customer Care team;
- Recruit, coach, develop and evaluate personnel;
- Develop service procedures, policies and standards;
- Oversee and ensure the creation and support of sales orders from customers;
- Take ownership of customer issues and follow problems through to resolution;
- Analyze statistics and compile accurate reports;
- Maintain an orderly workflow according to priorities;
- Maintain close contact with other locations in EMEA to provide best Customer support.
Your Profile
- Graduate with Bachelor's or equivalent degree;
- Fluent German and English essential;
- Minimum 3 years of experience in a customer support function;
- Minimum 2 years of relevant people management experience;
- Computer literacy is a must have;
- Experience in ERP-systems such as SAP.
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