Customer support representative Polish/English and German, Wrocław
4 tygodni temu
At OVHcloud, we are looking for a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. You will be responsible for providing top-notch support to our customers from different countries worldwide.
Your Main Responsibilities- Be the first point of contact for customers and listen to their concerns, diagnose and fix their problems related to billing and administrative issues.
- Participate in defined projects and missions to improve our services and promote the image of OVHcloud as a company with strong expertise and excellent customer support.
- In 6 months, you will become independent in recognizing and troubleshooting most standard issues brought by customers.
- You will understand the company product portfolio and related customer needs.
- In 1 year, you will provide nuanced and complex resolutions to our customers and start developing technical skills in our dedicated training programs.
- Fluent Polish, English, and one additional language (Italian, Spanish, or German).
- Ability to work on shifts (business hours are Monday to Friday, 8 AM – 6 PM in 8-hour shifts).
- Great communication skills, independence, and curiosity in searching for solutions.
- Oriented towards great customer service, ability to manage priorities, and ability to work efficiently within a team.
- Willingsness to work with new technologies and develop your skills.
- Experience in a similar position (Help Desk, Service Desk in an IT environment) is a plus.
OVHcloud is a leading European cloud and hosting provider with a global presence. We offer a dynamic and challenging work environment where you can develop your skills and grow your career.
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