Helpdesk Senior Associate

2 tygodni temu


Warszawa, Mazovia, Polska NTT DATA Pełny etat

Job Title: Helpdesk Senior Associate

Job Summary:

We are seeking a skilled Helpdesk Senior Associate to join our team in Warsaw, Poland. As a key member of our service desk team, you will provide technical support and assistance to users, resolving issues related to hardware, software, networks, and peripherals.

Key Responsibilities:

  • Manage customer interactions and record reported issues in our IT service management system.
  • Identify and resolve technical issues using internal instructions and procedures.
  • Provide technical guidance and support to customers via phone, email, and chat.
  • Participate in a supportive role, acting as a liaison between customers and departments within the organization.

Requirements:

  • University education, preferably in a technical field, or relevant certifications.
  • Awareness of Microsoft Operating Systems and Microsoft Office applications.
  • Experience in providing remote IT support is an advantage.
  • Excellent communication and customer service skills.
  • Fluency in Polish and English language.

Benefits:

  • Comprehensive benefits package, including health insurance and retirement plan.
  • Opportunity to grow a career in monitoring and infrastructure.
  • Learning and development platforms.

About NTT DATA:

NTT DATA Services is a recognized leader in IT and business services, providing innovative solutions to clients worldwide. We are committed to creating a diverse and inclusive environment for all employees.


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