Helpdesk Senior Associate
2 tygodni temu
Job Title: Helpdesk Senior Associate
Job Summary:
We are seeking a skilled Helpdesk Senior Associate to join our team in Warsaw, Poland. As a key member of our service desk team, you will provide technical support and assistance to users, resolving issues related to hardware, software, networks, and peripherals.
Key Responsibilities:
- Manage customer interactions and record reported issues in our IT service management system.
- Identify and resolve technical issues using internal instructions and procedures.
- Provide technical guidance and support to customers via phone, email, and chat.
- Participate in a supportive role, acting as a liaison between customers and departments within the organization.
Requirements:
- University education, preferably in a technical field, or relevant certifications.
- Awareness of Microsoft Operating Systems and Microsoft Office applications.
- Experience in providing remote IT support is an advantage.
- Excellent communication and customer service skills.
- Fluency in Polish and English language.
Benefits:
- Comprehensive benefits package, including health insurance and retirement plan.
- Opportunity to grow a career in monitoring and infrastructure.
- Learning and development platforms.
About NTT DATA:
NTT DATA Services is a recognized leader in IT and business services, providing innovative solutions to clients worldwide. We are committed to creating a diverse and inclusive environment for all employees.
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