Production Support Manager
2 dni temu
Citigroup is looking for a Production Support Manager to join their team.
Job Summary:The successful candidate will be responsible for providing optimized and efficient production management and solution delivery services with a focus on building an aligned culture to enhance internal customer experience across 80 applications.
The ideal candidate will utilize industry best practices to provide application, infrastructure, and batch monitoring, troubleshooting and automation solutions while adhering to Citigroup's process and procedures.
Main Responsibilities:
- Handle incoming Incidents and Requests associated with CTI applications.
- Drive stability efforts and manage EOVS and other environment cleanliness initiatives.
- Drive automation projects within the application support realm.
- Partner with application development, business analysis and infrastructure support teams on application change and release management.
- Manage Continuity of Business (COB) and other high availability efforts.
- Gather and present metrics pertaining to application performance, stability, and operational effectiveness.
- Provide leadership on the onboarding of new applications and technologies, ensuring that the application support team have the correct processes and procedures in place.
- Manage recurring and chronic issues in the Production environment, ensuring that risks are assessed, and remediation efforts are prioritized accordingly.
Company Overview:
- Citigroup is a global bank with a diverse range of products and services.
- We have a strong commitment to innovation and customer satisfaction.
- Our employees are our greatest asset, and we offer a range of benefits and opportunities for professional growth.
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