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Global Client Relations Expert with Mandarin

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat

TN Poland: A Leader in Business Services

We strive to deliver exceptional customer experiences through innovative solutions.

In Kraków, we create a dynamic work environment that promotes professional growth and collaboration.

Primary Responsibilities:

  1. Manage customer inquiries and incoming calls efficiently.
  2. Solve customer queries related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions.
  3. Regularly update our database to ensure data accuracy and process customer requests.
  4. Keep detailed records of all customer interactions in our ticketing system.
  5. Support the adoption of new IT solutions within the team.
  6. Develop innovative ideas to enhance customer satisfaction and experience.
  7. Collaborate with team members to develop their skills and capabilities.
  8. Contribute beyond regular duties.

Essential Qualifications:

  1. Mandatory fluency in Mandarin, Polish, English + an additional European language at C1 level.
  2. Excellent communication and teamwork skills.
  3. Ability to take on new challenges and opportunities.
  4. Focus on delivering excellent customer service.