Polish English Language Support Agent

3 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

TN Poland is seeking a highly skilled Polish English Language Support Agent to join our team. In this role, you will be responsible for delivering excellent customer service to corporate customers in Poland, Ireland, and Northern Ireland.

You will communicate with customers daily in English, resolving complex issues related to banking processes. You will also work collaboratively with your colleagues, sharing knowledge and expertise, and contributing to a collaborative atmosphere in the team.

A key aspect of this position is being service-oriented and linguistically skilled, able to communicate comfortably and concisely in both English and Polish. You should have strong interpersonal skills and experience with telephone support or customer service.

Job Description

  • Provide customer support via phone, email, or website.
  • Resolve complex customer issues related to banking processes.
  • Work collaboratively with colleagues to achieve team goals.
  • Be service-oriented and linguistically skilled.

Requirements

  • +2 years of experience with telephone support or customer service.
  • Fluency in Polish and English, both in speaking and writing.
  • Strong interpersonal skills.
  • Experience with Microsoft products is beneficial.

Working Hours

You will work in shifts, between 8:00 and 19:00 from Monday to Thursday, and Friday between 8:00 and 18:00. You can expect to work 1-2 shifts per week until 19:00. We adjust our work according to Polish and English holidays.



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