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Customer Care Specialist for Grammarly Social Platforms

2 tygodni temu


Warszawa, Mazovia, Polska Grammarly, Inc. Pełny etat

About Grammarly

Grammarly is the world's leading AI writing assistance company trusted by over 40 million people and 50,000 organizations. From instantly creating a first draft to perfecting every message, Grammarly helps people get their point across—and get results—with best-in-class security practices that keep data private and protected.

We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.

The Opportunity

To achieve our ambitious goals, we're looking for a Customer Care Specialist to join our Social Media Customer Care team. This role will be leading the transformation of customer experience with innovative customer care.

The ideal candidate will be an empathetic, active listener with a solid understanding of tone matching. They will be able to craft tight, on-brand messages while using creative engagement tactics to enhance user experience.

This role collaborates with teams across the company, especially Marketing, gaining hands-on experience in cross-functional teamwork. If you're looking for a role where you can grow, strengthen your collaboration skills, and make a real impact, this is it.