Head of Insurance Operations
4 dni temu
We're looking for a dedicated Claims Manager to join our team in Estonia. As a key member of our insurance operations team, you'll play a crucial role in ensuring the best possible customer service in claims handling.
About the Role:The successful candidate will be responsible for building and leading the claims department, setting strategic goals, objectives, and performance targets.
Develop and implement claims processes aligned with industry best practices and regulatory requirements.
Establish a robust network of partners and foster cooperative relationships to drive mutual growth and innovation.
Foster a customer-centric mindset, ensuring the claims process delivers outstanding customer experiences.
Collaborate with cross-functional teams to enhance claims automation, digital solutions, and data analytics.
Monitor claims metrics and KPIs, identifying trends and areas for improvement.
Drive innovation in claims handling, implementing new technologies and methodologies to streamline processes.
Coach, mentor, and develop claims staff, fostering a high-performing and motivated team.
Collaborate with underwriting, risk management, and legal teams to manage complex claims cases.
Requirements:- Bachelor's degree in Business, Insurance, Finance, or a related field.
- 3+ years of experience in claims management within the insurance industry.
- Strong knowledge of insurance regulations, policies, and procedures.
- Proven leadership experience with the ability to inspire, motivate, and lead teams.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication and interpersonal abilities.
- Hands-on experience with MS Office.
- Excellent English language skills, both written and spoken.
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