Head of Contact Center Operations with English Fluency
3 dni temu
Job Title: Head of Contact Center Operations with English Fluency
We are seeking an experienced Head of Contact Center Operations to lead our English-speaking team in providing exceptional client service and driving business growth. The ideal candidate will have a proven track record in managing high-performing teams, analyzing and improving client relationships, and delivering tailored solutions to meet client needs.
Key Responsibilities
- Develop and implement strategic plans to drive business growth and revenue generation.
- Analyze and improve client relationships to maximize revenue and achieve business objectives.
- Select, train, and develop high-performing direct reports to ensure consistent delivery of quality services.
- Manage operational reports to optimize performance, attendance adherence, and client satisfaction.
Requirements
- Significant managerial experience within a contact center environment as Operations Manager or similar.
- Demonstrated ability to coach and develop action plans that maximize performance and provide effective feedback.
- Excellent communication skills, both written and verbal, to effectively present information to internal and external associates.
- Demonstrated ability to analyze and improve work processes to establish a course of action for self and others to accomplish a specific goal.
- Work well under pressure and follow through on items to completion while maintaining a professional demeanor.
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