Cloud Contact Center Professional
3 dni temu
About the Role:
The Contact Center Solution Specialist will play a critical role in overseeing and implementing our Contact Center strategic goals within a designated region. This involves leveraging Cloud Contact Center Solutions to improve customer engagement, increase efficiency, and drive growth.
Responsibilities:
- Local onboarding and supporting changes in the system.
- Monitoring system performance, resolving issues, and mitigating risks associated with CCS solutions.
- Serving as the primary point of contact for incident and bug resolution, delivering first-line support.
- Providing 1st level support for CCS operations, changes, and daily business processes as part of the incident management process.
- Enhancing global CCS KPIs and indicators through self-driven improvements.
Requirements:
- Experience in project or demand management, preferably in Contact Center solutions.
- Expertise in automation delivery, lifecycle management, and CCS platforms.
- Knowledge of testing tools, ITIL frameworks, and CCS technologies.
- Proficiency in Conversational AI, Natural Language Processing, and basic coding.
- Excellent problem-solving, communication, and team collaboration skills.
- English level min. B2.
Our Culture:
We value diversity and inclusion, and we're committed to creating a workplace where everyone feels empowered to grow and thrive. Our employees are our greatest asset, and we offer a range of benefits and opportunities for professional development and personal growth.
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