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Credit and Collections Specialist
2 tygodni temu
We are looking for a talented Credit and Collections Specialist to join our team at NCR Atleos. In this role, you will play a critical part in managing and resolving credit-related disputes, as well as overseeing credit extension and collection processes for assigned customer portfolios.
A successful candidate will have experience in AR processes, credit and collections, or related finance functions. A Bachelor's degree in Finance or Accounting is preferred, along with proficiency in Microsoft Word and Excel. Excellent written and verbal communication skills are essential for building strong relationships with internal and external stakeholders.
Responsibilities:
- Credit Extension and Collections:
- Manage and oversee credit extension and collection processes for assigned customer portfolio.
- Monitor AR aging profiles and ensure timely collection of outstanding receivables.
- Confer with customers to understand reasons for overdue payments and address issues effectively.
- Customer Relationships:
- Develop and maintain strong relationships with key customer contacts.
- Collaborate with internal stakeholders, including sales, services, billing (BOC), logistics and sales support to ensure a seamless collections process.
- Issue Resolution and Reconciliation:
- Research payment issues related to disputes, returns, or credits that may result in delinquent balances.
- Ensure timely resolution of disputes to prevent further aging of receivables.
- Assist in initiating credit memos for returned items and reconcile customer accounts accurately.
- Risk Management and Reporting:
- Identify accounts that may pose a credit risk and escalate as needed for credit holds or external collections.
- Maintain accurate records of financial status and collection efforts.
- Communicate account status and potential issues to sales representatives and relevant stakeholders.
- Administrative Tasks:
- Issue collection letters for non-compliant accounts.
- Answer customer inquiries, provide necessary documentation (e.g., invoices), and handle correspondence.
