Senior Technical Support Professional
5 dni temu
Key Responsibilities
This 1-year fixed-term contract will see you providing top-tier technical support and expertise for prioritized projects, collaborating with various teams, and maintaining and enhancing the performance and reliability of our product.
Requirements
- Bachelor's degree in Computer Science or related field.
- 2-5 years of professional experience in IT operations with a solid understanding of various systems (Windows, Linux) and basic programming knowledge.
- Expert-level ability to troubleshoot incidents in large and complex environments.
- Understanding of Git/Dev/SecOps, build pipelines, Kubernetes, Docker, cloud, and infrastructure as code.
- Familiarity with tools such as Linux shell, Ansible, Bash, Git, Selenium, Splunk APM, and synthetics.
- Excellent communication and writing skills.
- Experience in monitoring external services/applications, SOAP requests, and REST APIs.
- Understanding of databases like MySQL, PostgreSQL, MongoDB, and Cassandra.
- Knowledge of Nginx, Apache, Tomcat, and JBoss.
- Ability to troubleshoot TCP and TLS connections.
- Proficiency in Microsoft Office Suite.
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