Customer Experience and Support Specialist

4 tygodni temu


Gdańsk, Pomerania, Polska InterKadra Sp. z o.o. Pełny etat

InterKadra Sp. z o.o. is a trusted temporary employment and personal development agency with 17 years of experience on the market.

We offer work tailored to your qualifications and needs.

For our Client, we are currently recruiting for the following position:

Customer Experience and Support Specialist

Job Responsibilities:

  • Manage software licenses, financial quotations, and order processing for internal and external customers
  • Coordinate and book trainings for global customers
  • Ensure professional communication with customers and the team via phone and email
  • Prioritize and resolve customer requests in a timely manner
  • Collaborate with multiple departments, including Technical Support, Sales, and Product Management

Requirements:

  • Excellent communication skills and strong customer orientation
  • Self-driven with initiative and a focus on process improvements
  • Advanced English proficiency (written and spoken)
  • Customer service experience, preferably in an international role
  • Proficiency in MS Office tools (Excel, Word, PowerPoint), with knowledge of SalesForce and Oracle being an advantage

What we can offer:

  • A temporary employment contract for about 1 year
  • The possibility to work from home 2 days a week
  • Gaining experience in an innovative company
  • Reaching customers all over the world


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