Product Support Specialist
5 dni temu
Infor is a global leader in business cloud software products for companies in industry-specific markets. Our mission is to help organizations overcome market disruptions and achieve business-wide digital transformation. As a Product Support Analyst, you will play a critical role in delivering exceptional customer service and support.
About the Role
We are seeking a highly skilled and experienced Customer Service Representative to join our team. In this role, you will be responsible for resolving client inquiries and issues related to our ERP system in the chemical and pharmaceutical industry. You will work closely with our development team to clarify or resolve complex issues and provide high-quality support to our customers.
Key Responsibilities
- Resolve client inquiries and issues via phone, email, or online chat
- Collaborate with the development team to resolve complex technical issues
- Provide training and guidance to internal stakeholders on product functionality and features
- Document and maintain accurate records of customer interactions and issues
Requirements and Qualifications
- Excellent communication and problem-solving skills
- Strong analytical and technical skills
- Proficiency in German (C1) and English
- Experience working with ERP systems in a similar industry
Benefits
- Opportunity to work with a global leader in business cloud software products
- Collaborative and dynamic work environment
- Professional development opportunities
- Competitive salary and benefits package
Culture and Values
At Infor, we strive for an inclusive and diverse work environment that reflects our commitment to Principle-Based Management (PBM). We believe in fostering a culture based on integrity, stewardship, and compliance, among other guiding principles.
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