Customer Support Agent
4 tygodni temu
Customer Support Agent
We are seeking a highly organized and detail-oriented Customer Support Agent to join our team in Zielona Góra. As a key member of our operations team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring seamless delivery of our services.
Key Responsibilities:
- Collaborate with our team to achieve high-quality service delivery
- Monitor shipment history and resolve discrepancies
- Enter data into our system
- Provide customer support via phone, email, and in-person
- Generate reports on department performance
- Manage return service documents
- Process shipments with cash on delivery and invoices
Requirements:
- Excellent organizational skills
- Strong communication and teamwork abilities
- Ability to work under pressure and meet deadlines
- Proficiency in MS Office and computer skills
- Basic English language skills (A2 level or higher)
Our Offer:
- Stable employment with a contract
- A competitive benefits package (medical insurance, life insurance, education support, language learning platform)
- Annual bonuses
- Employee support program (confidential counseling and support for employees and their families)
- Professional development opportunities
- Additional social benefits
FedEx is committed to diversity and inclusion, and we strive to create a workplace where everyone feels valued and respected.
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