Senior Service Delivery Manager

4 tygodni temu


Warsaw, Polska WINGED IT SP Z O O Pełny etat
Job Title: Senior Service Manager

WINGED IT SP Z O O is seeking a highly skilled Senior Service Manager to join our Advanced Service Management Team. As a key member of our team, you will be responsible for managing various processes along the IT Service lifecycle, with a focus on Continual Service Improvement.

About the Role

We are looking for a seasoned professional with at least 5+ years of experience in business and IT service/projects. The ideal candidate will have a strong background in leading full-cycle IT operations, experience in large software product organizations, and a proven track record of delivering software releases to a global market.

Key Responsibilities
  • Manage various processes along the IT Service lifecycle, with a focus on Continual Service Improvement
  • Coordinate software development, maintenance, and enhancement activities
  • Deliver and coordinate software releases
  • Secure service partners and vendors to meet their service delivery contractual obligations
  • Define, measure, and report on service deliverables
  • Provide creative approaches, direction, and leadership to the team
  • Build and manage business relationships with international customers and main stakeholders
Requirements
  • At least 5+ years of experience in business and IT service/projects
  • ITIL Certificate
  • Fluency in English (at least C1)
  • Strong experience in leading full-cycle IT operations
  • Experience in large software product organizations and in delivering software releases to a global market
  • Excellent communication skills necessary to interact with a broad range of stakeholders
  • Knowledge of Service Management tools (ServiceNow, Jira)
  • Knowledge of Risk Management
What We Offer
  • Fully remote work (Poland based)
  • Stable and long-term collaboration with various global projects
  • Possibility to play a key role in a rapidly growing company
  • Great opportunity for personal development, support, and training
  • Possibility to work in a friendly multinational team of experts
  • Contact with the newest technologies
Benefits
  • Flexible working time
  • Integration events
  • Work in an international team


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