Payment Resolution Specialist

7 dni temu


Warszawa, Mazovia, Polska IOV Omnibusverkehr GmbH Ilmenau Pełny etat
Job Overview:

We are seeking a motivated and experienced Billing Support Specialist to join our team.

The ideal candidate will have a strong background in customer service and a passion for resolving complex issues.

Key Responsibilities:

  • Resolve customer queries regarding payment issues via tickets, chats, and emails.
  • Troubleshoot technical issues with payment systems and software to support payment processing.
  • Initiate escalation of issues to the technical or financial team and payment providers as required.
  • Improve existing customer support processes and make suggestions for their optimisation.

Required Skills and Qualifications:

  • 1.5 years of experience in a Customer Support Specialist or related position.
  • Ability to understand customer needs and resolve issues appropriately and professionally.
  • Effective communication skills through clear, concise written documentation.
  • Intermediate level English language proficiency.
  • Ability to work in high workload conditions.
  • Good prioritisation and time management skills.
  • Experience of working with other internal departments, including technical teams.

Nice to Have:

  • Experience in resolving issues related to the payments industry.

What We Offer:

  • Care for your health and well-being.
  • 100% paid sick leaves.
  • 20 working days of paid vacation.
  • Benefits Cafeteria (budget for gym, stomatology, psychological service, etc.).
  • Competitive salary with annual salary promotions.
  • The annual budget for professional courses, conferences, workshops, and books.
  • Opportunity to work with a team of professionals and share knowledge.

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