Dedicated Incident Resolution Specialist
5 dni temu
We are seeking a highly skilled Dedicated Incident Resolution Specialist to join our team. As an Incident Manager, you will play a critical role in ensuring quick restoration and operational stability by engaging with internal DevOps teams, operations, and stakeholders to resolve incidents efficiently.
Responsibilities- Act as an Incident Coordinator, ensuring effective incident resolution and continuous operational stability
- Manage communication with multiple stakeholders, including: internal teams and product owners regarding incident prioritization, source systems to ensure data quality fixes, data-consuming systems to minimize disruptions
- Ensure incidents are correctly prioritized based on impact, urgency, and severity
- Drive and coordinate incident and problem resolution activities, including cross-functional root cause analysis
- Lead incident and problem task forces, ensuring efficient problem resolution and mitigation actions
- Ensure transparent incident reporting and proper documentation
- Extensive experience in handling incidents and coordinating problem-resolution task forces
- Strong background in IT Operations (either on IT or business side)
- ITIL Foundation certification and experience in applying ITIL principles
- Proven ability to manage stakeholders and coordinate cross-functional teamwork
- Strong leadership, analytical, and problem-solving skills
- Ability to adapt to changes and proactively drive actions
- Experience in preparing reports and documentation
- Strong communication skills and ability to speak up and take initiative
- Well-structured approach to following and improving processes
- Fluency in English (both written and verbal)
- Nice to have: Knowledge of Financial Crime Prevention and experience with SAFe or Agile frameworks
Jit Team is a premier partner in Poland for a leading financial group in the Nordic countries. We have over a decade-long relationship with this major provider of financial services with a global presence and a strong focus on modern technology. Our client's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language.
We prioritize our employees, employing over 500 experienced experts. We create highly specialised teams for clients from all over the world. We offer team members developmental projects, a wide range of benefits, and a proprietary professional development programme.
-
Incident Resolution Specialist
7 dni temu
Warszawa, Mazovia, Polska ITDS Polska Sp. z o.o. Pełny etatJob OverviewThe ITDS Polska Sp. z o.o. is seeking a highly skilled Incident / Problem Manager to join our team in Warsaw. As an Incident/Problem Manager, you will play a vital role in ensuring the smooth operation of our client's IT infrastructure.In this position, you will be responsible for managing and resolving incidents and problems, as well as...
-
Senior Specialist Security Incident Management
3 tygodni temu
Warszawa, Mazovia, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etatThe Senior Specialist Security Incident Management plays a pivotal role in safeguarding the organization's information assets and infrastructure from cyber threats and vulnerabilities. This position is responsible for leading the response to security incidents, managing the lifecycle of incidents from detection through resolution, and conducting thorough...
-
Incident Manager
3 tygodni temu
Warszawa, Mazovia, Polska Jit Team Pełny etatSalary: 600-800 PLN/day on B2BWork model: elastic hybrid from Warszawa (at least 1 day per week from the office)Why choose this offer?You can expect a flexible work organizationThe international work environment will give you the opportunity to interact with the English language on a daily basisScandinavian organizational culture will provide you with...
-
Incident Manager
3 tygodni temu
Warszawa, Mazovia, Polska emagine Polska Pełny etatLocation: WarsawIndustry: bankingContract: B2BRate: up to 120 pln net/hIntroduction & SummaryEmagine is seeking a highly skilled Incident Manager to join our team and act as an incident coordinator. The ideal candidate will possess extensive experience in driving incidents and problem taskforces, with a proven track record of efficient communication with...
-
Incident Manager
1 tydzień temu
Warszawa, Mazovia, Polska UPVANTA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatabout-project : We are seeking an experienced Incident Manager from Warsaw to join our team. The ideal candidate will be responsible for coordinating incident management activities, ensuring operational stability, and maintaining efficient communication across various stakeholders. responsibilities : Act as an Incident Coordinator to manage and resolve...
-
Dispute Resolution Specialist
6 godzin temu
Warszawa, Mazovia, Polska Stryker Group Pełny etatAbout the Role:The Stryker Group is seeking a highly skilled Dispute Resolution Specialist to join our I2C team in Warsaw. As a key member of our finance organization, you will play a crucial role in resolving customer invoice disputes and collaborating with other departments to investigate root causes.Key Responsibilities:Investigate customer issues, gather...
-
Escalation Resolution Manager
2 dni temu
Warszawa, Mazovia, Polska TransPerfect Pełny etatWe are looking for an experienced Escalation Resolution Manager to join our Service Desk Team at TransPerfect. As an Escalation Resolution Manager, you will be responsible for managing service desk escalations, analyzing incidents, and providing updates to operations managers.Responsibilities:Manage SLA for Engineering TeamsAnalyze and Manage...
-
Incident Manager Warsaw
2 tygodni temu
Warszawa, Mazovia, Polska Upvanta sp. z o.o. Pełny etatWe are seeking an experienced Incident Manager from Warsaw to join our team. The ideal candidate will be responsible for coordinating incident management activities, ensuring operational stability, and maintaining efficient communication across various stakeholders.Key Responsibilities:Act as an Incident Coordinator to manage and resolve incidents...
-
Service Desk Resolution Expert
20 godzin temu
Warszawa, Mazovia, Polska TransPerfect Pełny etatJob DescriptionThis is an exciting opportunity to join our team as a Service Desk Resolution Expert. In this role, you will be responsible for resolving complex technical issues, managing service desk escalations, and collaborating with Engineering Teams to improve service delivery.Main Responsibilities:Manage service desk escalations and provide updates to...
-
Security Engineer L5, Incident Response
4 tygodni temu
Warszawa, Mazovia, Polska Netflix Pełny etatNetflixWatch Netflix movies & TV shows online or stream right to your smart TV, game console, PC, Mac, mobile, tablet and more.Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and...
-
Escalation/Incident Manager
23 godzin temu
Warszawa, Mazovia, Polska TransPerfect Pełny etatEscalation/Incident Manager - Solutions EngineeringWe are seeking a detail-oriented and experienced Service Desk Escalation Manager to join our team. In this role, you will be responsible for managing service desk escalations, working with solutions engineers across multiple regions, and providing updates to operations managers. You will ensure that all...
-
Sponsor Dedicated CRA
4 dni temu
Warszawa, Mazovia, Polska IQVIA Argentina Pełny etatThe Sponsor Dedicated CRA role at IQVIA offers a unique opportunity to work with leading pharmaceutical companies and contribute to the development of innovative medical treatments.This role promises to offer intentional career growth and professional development, with access to world-class training and mentoring.Your responsibilities will include:Performing...
-
Microsoft IT Specialist
5 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatOverviewAbout TN PolandTN Poland is a global consultancy with over 2000 employees in 30 countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients.Job DescriptionSenior Microsoft SpecialistWe are seeking an experienced Senior Microsoft Specialist to join our international team in Warsaw, Poland. As a key...
-
Elevated Technical Support Specialist
4 dni temu
Warszawa, Mazovia, Polska DCG Pełny etatAt DCG, we empower businesses by providing them with experienced professionals. Our management style is built on a partnership approach, allowing us to meet our clients' needs and offer continuous support. As a result of our ongoing growth and the numerous recruitment projects we undertake for our partners, we are currently seeking an Elevated Technical...
-
AWS Azure Infrastructure Specialist
3 dni temu
Warszawa, Mazovia, Polska Standard Chartered Pełny etatWelcome to Standard Chartered, where we're passionate about driving commerce and prosperity through our unique diversity. As an AWS Azure Infrastructure Specialist, you'll play a key role in building and supporting our global IaaS and PaaS platforms for Public Cloud.This exciting opportunity is perfect for experienced professionals who want to make a real...
-
IT Incident Response Manager
4 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatOverviewEcoVadis is a fast-growing company that values innovation, teamwork, and continuous improvement. Our IT Security team is looking for a highly skilled SOC Security Specialist to join our team in Warsaw, Poland.In this role, you will be responsible for leading the Security Operations Center (SOC) team and ensuring the effective implementation of...
-
Senior Laravel Developer
4 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatJTI is a leader in the tobacco industry, dedicated to creating a better future for our employees, customers, and society. As a Software Engineer (PHP), you will be part of our Digital Technology Department, working on cutting-edge projects that drive innovation and growth.About the RoleThis is an exciting opportunity to join our team as a Software Engineer...
-
Backend PHP Developer
4 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatJTI is a leader in the tobacco industry, dedicated to creating a better future for our employees, customers, and society. As a PHP Engineer, you will be part of our Digital Technology Department, working on cutting-edge projects that drive innovation and growth.About the RoleThis is an exciting opportunity to join our team as a Backend PHP Developer. In this...
-
Payment Resolution Specialist
6 dni temu
Warszawa, Mazovia, Polska IOV Omnibusverkehr GmbH Ilmenau Pełny etatJob Overview:We are seeking a motivated and experienced Billing Support Specialist to join our team.The ideal candidate will have a strong background in customer service and a passion for resolving complex issues.Key Responsibilities:Resolve customer queries regarding payment issues via tickets, chats, and emails.Troubleshoot technical issues with payment...
-
Web Development Specialist
4 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatWelcome to JTI, a dynamic and inclusive organization where professionals from diverse backgrounds collaborate to drive innovation. As a PHP Engineer, you will play a crucial role in shaping the company's digital landscape.About the JobThis is an exciting opportunity to join our Digital Technology Department as a PHP Developer. In this position, you will be...