Dedicated Incident Resolution Specialist

5 dni temu


Warszawa, Mazovia, Polska Jit Team Pełny etat
About the Role

We are seeking a highly skilled Dedicated Incident Resolution Specialist to join our team. As an Incident Manager, you will play a critical role in ensuring quick restoration and operational stability by engaging with internal DevOps teams, operations, and stakeholders to resolve incidents efficiently.

Responsibilities
  • Act as an Incident Coordinator, ensuring effective incident resolution and continuous operational stability
  • Manage communication with multiple stakeholders, including: internal teams and product owners regarding incident prioritization, source systems to ensure data quality fixes, data-consuming systems to minimize disruptions
  • Ensure incidents are correctly prioritized based on impact, urgency, and severity
  • Drive and coordinate incident and problem resolution activities, including cross-functional root cause analysis
  • Lead incident and problem task forces, ensuring efficient problem resolution and mitigation actions
  • Ensure transparent incident reporting and proper documentation
Requirements
  • Extensive experience in handling incidents and coordinating problem-resolution task forces
  • Strong background in IT Operations (either on IT or business side)
  • ITIL Foundation certification and experience in applying ITIL principles
  • Proven ability to manage stakeholders and coordinate cross-functional teamwork
  • Strong leadership, analytical, and problem-solving skills
  • Ability to adapt to changes and proactively drive actions
  • Experience in preparing reports and documentation
  • Strong communication skills and ability to speak up and take initiative
  • Well-structured approach to following and improving processes
  • Fluency in English (both written and verbal)
  • Nice to have: Knowledge of Financial Crime Prevention and experience with SAFe or Agile frameworks
About Our Company

Jit Team is a premier partner in Poland for a leading financial group in the Nordic countries. We have over a decade-long relationship with this major provider of financial services with a global presence and a strong focus on modern technology. Our client's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language.

We prioritize our employees, employing over 500 experienced experts. We create highly specialised teams for clients from all over the world. We offer team members developmental projects, a wide range of benefits, and a proprietary professional development programme.



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