Software Support Specialist

3 dni temu


Poznań, Greater Poland TN Poland Pełny etat

We are seeking a skilled Software Support Specialist to provide exceptional software support to our clients. This is a full-time position with the opportunity to make a lasting impact at TN Poland.

Responsibilities
  • Provide top-notch customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
  • Offer timely and effective support for incoming queries and issues related to the company's proprietary software solutions
  • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved in a timely manner
  • Maintain adherence to established customer service and documentation standards
  • Solve and respond to first-level support requests and escalate issues as required to ensure seamless support delivery
  • Create, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
Qualifications

Required Skills & Abilities

  • Proficiency in both German and English language (spoken and written)
  • Strong analytical and problem-solving skills to analyze, research, and troubleshoot complex issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
  • Ability to work consistently and productively while working remotely
  • Excellent interpersonal and communication skills to effectively collaborate with team members and stakeholders
  • Regular and consistent access to a quiet workspace to conduct business over the telephone and/or video calls
  • Access to a reliable high-speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
  • Ability to excel in a fast-paced ever-changing environment

Preferred skills and abilities:

  • Experience in use of 3D CAD systems strongly preferred
  • Working knowledge of Salesforce preferred
  • Understanding of networking topologies & protocols

TN Poland is committed to maintaining confidentiality according to EEO guidelines. If qualified, you will be required to complete a behavioral and aptitude test to be sent out via email.



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