Software Support Specialist

7 dni temu


Poznań, Greater Poland Revalize Pełny etat

About the Job

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We are seeking a talented Customer Support Associate to join our team at Revalize. As a member of our Global Customer Support team, you will play a critical role in delivering exceptional customer experiences and ensuring our clients receive timely and effective technical support.

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Key Responsibilities

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Your key responsibilities will include:

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  • Responding to customer inquiries and resolving technical issues in a timely manner.
  • Collaborating with cross-functional teams to identify and implement process improvements.
  • Developing and maintaining technical documentation and knowledge base articles.
  • Providing feedback and suggestions for improving customer support processes.
  • Participating in ongoing training and professional development to enhance technical skills and product knowledge.
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Requirements

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To succeed in this role, you should possess strong analytical and problem-solving skills, with the ability to communicate effectively with customers and internal stakeholders. Experience with customer-facing software applications and prior technical support experience is highly desirable.



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