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English and Finnish Language Customer Service Expert
2 tygodni temu
TN Poland is a leading recruitment agency in Poland, providing top-notch HR services to Polish and global enterprises.
We are currently seeking a Customer Support Specialist with Finnish and English language skills to join our team in Warsaw.
The successful candidate will be responsible for providing assistance to Finnish-speaking clients, resolving contract and billing-related issues, and serving B2B and B2C clients.
Key Responsibilities- Provide exceptional customer support to Finnish-speaking clients across various channels.
- Resolve contract and billing-related issues efficiently and effectively.
- Serve both B2B and B2C clients with professionalism and courtesy.
- Maintain the highest standards of customer service, ensuring complete client satisfaction.
- Fluency in Finnish (C1 level) and English written and verbal (B2).
- Strong communication and interpersonal skills, with a strong ability to work with people from diverse backgrounds.
- A valid contract of employment or mandate.
- Availability to work 5 days out of 7, with 8.5 hours of shifts per day, including breaks.
- Willingness to work from our office in Warsaw.
- Relocation package, including transportation costs within Poland and abroad, and 2 weeks' accommodation in a hotel.
- Comprehensive social package, including private medical care and life insurance.
