Booking.com Contact Center Agent

4 dni temu


Kraków, Lesser Poland TTEC EUROPE B.V. SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ ODDZIAŁ W POLSCE Pełny etat
Booking.com Contact Center Agent Job Description

We are seeking a skilled and experienced contact center agent to join our team in Krakow, Poland.

In this role, you will work as the first point of contact for Booking.com's customers and partners, providing assistance with various queries and resolving customer issues.

You will also be responsible for ensuring a high level of customer satisfaction and a positive customer experience.

Responsibilities:

  1. Providing support to customers and partners via phone, email, or chat
  2. Resolving customer issues and escalating when necessary
  3. Collaborating with internal teams to ensure seamless customer experience
  4. Continuously improving product knowledge to enhance customer support

Requirements:

  • Fluent in Polish and English
  • High school diploma or equivalent
  • At least 6 months of customer service experience
  • Excellent communication and problem-solving skills

Benefits:

  • Diverse and community-minded organization
  • Relocation assistance available
  • Competitive compensation package


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