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Application Services Technical Specialist
1 tydzień temu
We are seeking a highly skilled Application Services Technical Specialist to join our team at Relativity ODA LLC. This role involves providing technical support aligned with a specific product vertical to a mix of technical and non-technical customers.
The ideal candidate will have in-depth technical product, SQL, network, and server knowledge, as well as exceptional customer service skills. They will be responsible for creating, resolving, and maintaining tickets, working within their product vertical to resolve issues and escalate tickets to other teams and verticals.
Key Responsibilities:
- Use SQL applications and tools to run basic SQL queries
- Partner with senior level team members to troubleshoot and resolve customer incidents
- Develop expertise in company products and services
- Respond to client questions, problems, and work requests
Requirements:
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in technical support or related field
- Strong understanding of SQL, network, and server concepts
- Excellent customer service skills
- Ability to work in a fast-paced environment
About Us:
At Relativity ODA LLC, we're passionate about solving big data challenges in the legal tech industry. We're dedicated to making a positive impact on our customers, our industry, and our communities.
