Global Payment Solutions Specialist
1 miesiąc temu
Unlock the Potential of Global Payment Solutions
As a Customer Support Specialist with French, you will play a critical role in setting up, maintaining, and upgrading payment solutions for our customers. Our Transaction Processing Environment and surrounding systems rely on multiple software products running on a wider IT Infrastructure environment.
You will be responsible for taking all customer requests in your scope and configuring them within agreed timescales to meet their needs. Additionally, you will contribute to increasing the quality of service by suggesting improvements to documentation or tools used.
Key Responsibilities
- Providing exceptional customer service via phone and email,
- Dealing with customer requests from ticketing tools (Jira, Salesforce), analyzing and completing within agreed timescales,
- Communicating with Specialist Groups (R&D, L2 Support, etc.) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration,
- Understanding the customer's technical environment and customer's configuration of payment solution,
- Troubleshooting and resolving technical issues related to our payment solution,
- Working on customer activities and Standard projects (New Customers),
- Performing tests when necessary, and signing off 'the function meets the Requirements'.
About the Role
We are looking for big thinkers who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
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