Global Corporate Lifestyle Manager
2 tygodni temu
Job Overview
As a key member of the Quintessentially team, you will play a vital role in delivering exceptional customer experiences to our discerning clients.
Key Responsibilities
- Research and arrange travel bookings, restaurant reservations, and other lifestyle-related requests
- Provide intensive and extensive phone and email-based correspondence to members
- Reactively handle incoming lifestyle and leisure-related requests with accuracy and speed
- Log each action in our CRM database, ensuring seamless handovers and accurate reporting
- Follow up with members post-request to obtain feedback and enhance our services
- Maintain accurate and up-to-date files in our CRM database, adhering to mandatory fields and reporting
- Anticipate additional services and requirements, proactively enhancing the member experience
- Liaise with Account Management to ensure timely updates and corrections to Qforce-related housekeeping
Requirements
- Excellent written and oral communication, with fluency in Polish and English (additional languages advantageous)
- Passion for customer service and delivering service excellence
- Strong client empathy and understanding
- Can-do attitude, with a willingness to adapt and learn
- Effective problem-solving skills and ability to prioritize tasks under pressure
- Strong IT and CRM systems skills, including databases and Microsoft Office
Working Arrangements
Contractual hours will be 40 hours per week, with shifts to cover 24 hours of service. Additional hours may be necessary to fulfill duties, and you will be required to be on call outside working hours in case of service-related emergencies.
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