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Customer Operations Coordinator

1 tydzień temu

Warszawa, Mazovia, Polska Agfa Pełny etat
Job Description

Company Overview:

Agfa is a dynamic global organization with a history of innovation, offering a strong product portfolio and challenging work environment. As part of our Customer Service team, you will be responsible for administrative processes and master data management.

Position Overview:

You will receive, record, and process customer orders, enquiries, and complaints for printing equipment. This role involves interacting with various teams, including service, sales, logistics, finance, clients, and third-party vendors.

Key Responsibilities:

Manage customer orders and service requestsProcess customer enquiries concerning product availability, deliveries, forecast, invoicing, and returnsFollow up on supply issues and align internally to keep customers informedOrganise urgent transport when neededEnsure efficient planning of dispatches for engineers to customer sites

Required Skills and Qualifications:

We are looking for an individual with excellent communication skills, the ability to work as a team player, and fluency in English and Polish. You should also have good accuracy, the capacity to follow up and track, and experience in customer operations.

Benefits:

We offer a competitive salary, private medical care, sport card, additional insurance, referral bonus, holiday allowance, 30 minutes break included in work hours, and an additional day off for your birthday. Additionally, you will have permanent employment after the trial period, hybrid work arrangements (2 days at the office per week), and a friendly work environment surrounded by dedicated colleagues.

Diversity and Inclusion:

At Agfa, we strive to create an inclusive workplace where everyone feels welcome and valued. We believe that diversity promotes a greater sense of belonging and higher levels of engagement.