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IT Service Delivery Expert

2 miesięcy temu

Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat
Job Description

We are seeking a highly experienced and skilled IT Service Manager to join our dynamic team at HITACHI ENERGY SERVICES SP. Z O.O.

Key Responsibilities:

  • Develop and implement IT service management strategies, policies, and procedures to ensure high-quality IT services delivery.
  • Lead a team of IT professionals, managing performance and growth to meet business goals.
  • Establish and monitor service level agreements (SLAs) and performance metrics to optimize IT service delivery.
  • Collaborate with stakeholders to align IT service requirements with business objectives.
  • Plan, deploy, and support IT systems, infrastructure, and applications to drive business success.
  • Drive continuous improvement initiatives for optimized IT service delivery.
  • Manage relationships with vendors and external service providers to ensure seamless service delivery.
  • Provide leadership during critical incidents and problem resolution.
  • Stay updated with industry trends and recommend innovative solutions to enhance IT service delivery.

Requirements:

  • Bachelor's degree in IT, Computer Science, or related field (Master's preferred).
  • Proven experience as an IT Service Manager in a large organisation.
  • Strong knowledge of IT service management frameworks (e.g., ITIL).
  • Excellent leadership, problem-solving, and decision-making skills.
  • Proficiency in project management methodologies and tools.
  • Exceptional communication and interpersonal abilities.
  • Experience with application archiving in the area of ERP and NonERP is desirable, especially with JiVS archiving solution.
  • ITIL certification desirable.

Estimated Salary: $80,000 - $110,000 per annum, depending on location and experience.