IT Service Delivery Leader
3 tygodni temu
About Us
HSBC Service Delivery is a leading provider of IT services to the financial industry.
We are seeking an experienced IT Service Owner to join our team in Investment Banking Tech. As a key member of our service delivery team, you will be responsible for managing the day-to-day operations of our services and ensuring that they meet the needs of our clients.
Key Responsibilities
- Servicing Tools and Information
- Update all inventory tools to maintain accurate and up-to-date service and application information.
- Accountability for Services
- Be accountable for managing control of the services assigned, including non-functional requirements (NFRs), risks, and cloud controls.
- Governance and Compliance
- Adhere to governance processes and ensure projects comply with company requirements.
- Service Requirements Planning
- Support planning of service requirements, such as evergreening, capacity upgrades, disaster recovery testing, etc.
- Book of Work Management
- Support and manage the ITSO book of work.
- Audits and Escalations
- Be a key contact and escalation point for requests for service information, service reviews, and remediation of external and internal audits.
Requirements
- Experience
- 2+ years of experience working in either IT Helpdesk at a senior level or IT Service Infrastructure/Software support or IT Project Management.
- Skills and Qualifications
- Good knowledge of ITIL methodologies, specifically in the areas of Service Level Management (SLM), Service Continuity, Information Security Management, Change, Incident & Problem management.
- Strong communication skills in English (written & spoken).
- Ability to build and maintain strong relationships with stakeholders and colleagues from other teams.
What We Offer
- Salary and Benefits
- Competitive salary of approximately $120,000 per year.
- Annual performance-based bonus.
- Additional bonuses for recognition awards.
- Multisport card.
- Private medical care.
- Life insurance.
- One-time reimbursement of home office setup (up to 800 PLN).
- CORPORATE PARTIES & EVENTS.
- CSR initiatives.
- Nursery discounts.
- Financial support with trainings and education.
- Social fund.
- Flexible working hours.
- Free parking.
Selection Process
- Online behavioural test.
- Telephone screen.
- Job interview with the hiring manager.
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