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Healthcare IT Network Specialist
2 tygodni temu
We are seeking an experienced Healthcare IT Network Specialist to join our team at Alcon MX. In this role, you will be responsible for driving connectivity for ALCON AVS (Alcon Vision Suite) products as well as legacy Alcon Medical Devices.
The ideal candidate will have 3+ years of experience in the Healthcare or Medical industry and a strong background in DICOM and/or HL7. Fluency in English is required, with excellent verbal, written, and communication skills.
In this role, you will:
- Ensure AVS installs are connected in a timely manner
- Drive connectivity on all Alcon hardware and software product lines
- Track time of installation of Alcon AVS products customers
- Own regional integration process
- Define data flow map for customer integrations
- Ensure all project installation phases are completed in a timely manner by supporting all installation process phases
- Follow processes related to proper documentation after each task
- Respond to monitoring alerts indicating offline devices
- Occasionally teach DICOM & networking classes
- Perform STP Testing (testing product prior to hand over to customer)
- Complete Alcon assigned training on time
- Maintain professional communications when interacting with internal and external customers
WHAT YOU'LL BRING TO ALCON:
- Excellent customer service skills
- Excellent troubleshooting skills
- Able to explain difficult concepts to a wide audience including senior leadership, non-technical customers, and tech savvy customers
- Experience in troubleshooting networks and general IT issues
- Some level of travel (up to 25%) to attend regional leadership meetings, customer visits, attend conferences, etc
- Ability to work remote as needed
- Proficiency with Microsoft Office tools including Excel, Powerpoint, and Outlook
- Scheduling flexibility including occasional after hours or weekends as needed
