Aktualne oferty pracy związane z Senior Support Specialist - Kraków, Lesser Poland - AVSystem
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Administrative Support Specialist
2 dni temu
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Technical Support Specialist
8 godzin temu
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Senior Support Specialist
1 tydzień temu
As a Senior Support Specialist at AVSystem, you will play a critical role in ensuring the performance and reliability of our IoT solutions deployed globally. This position provides an excellent foundation to grow into advanced technical roles within the organization.
Key Responsibilities- Perform 1st line support duties, including prioritizing and acknowledging support tickets.
- Troubleshoot and resolve application-level issues.
- Escalate complex issues to 2nd/3rd line support and collaborate with internal teams to ensure resolution.
- Maintain and contribute to our knowledge base by documenting common issues and solutions.
- Provide excellent customer service through effective communication and issue resolution.
- Fluent in Polish and English (B2/C1).
- 2+ years of experience in first-line support or a similar role.
- Good understanding of networking protocols and technologies (DNS, DHCP, HTTP(S), TCP/UDP).
- Proficiency in Linux system administration, including log analysis and script execution.
- Strong analytical and problem-solving skills, with the ability to manage multiple issues simultaneously.
- Excellent communication skills, with a focus on customer satisfaction.
- Knowledge of IoT devices and protocols.
- CCNA certification or equivalent networking expertise.
- Bachelor's degree in engineering or related field.
- Experience with IT monitoring tools and REST API integrations.
- Hands-on experience with critical IoT applications used by leading global enterprises.
- Opportunities to grow in a leading Polish company and contribute to its global success.
- A dynamic and supportive work environment focused on innovation and learning.
- Professional development opportunities, including training and conferences.
- Flexible working hours, medical care, multisport card, kitchen full of snacks and treats, car parking area and bike room, relaxed work atmosphere.
