Customer Service Representative with Hungarian Expertise
1 dzień temu
We are seeking a talented Customer Service Representative with Hungarian expertise to join our team at Randstad Polska.
About the Role:
- Use digital tools and databases to contact potential customers and present specific products or services with a sales goal.
- Support potential customers in onboarding activities related to setting up accounts.
- Respond to customer issues within the agreed Service Level Agreement (SLA) by connecting with relevant teams to reach a resolution.
- Manage documents to obtain credit vetting of the customer.
- Provide effective day-to-day support to existing Shell Fleet App customers.
- Active management of the CRM system, tagging opportunities, inserting commercial changes, and updating customer details.
Requirements:
- Language requirements: English + Hungarian minimum C1 level or native.
- Customer-first approach.
- Ability to use digital tools to identify and connect with potential customers via phone, email, and live chat.
- Quick learner mindset to quickly understand the Company's offer, including Road Services, key benefits, features, and best practices.
- Excellent verbal communication skills to persuade prospects to convert.
- Ability to analyze data and good Excel skills.
- Sales/business acumen and entrepreneur mindset.
- Diligent with a positive attitude.
- Professional business stakeholder management.
Company Benefits:
- Work for a leading company in the oil industry.
- Opportunity to develop in an international structure.
- Hybrid work system (2x per week in the office) after onboarding.
- Sports packages and additional medical package.
- Temporary contract with possibility of extension.
- Salary ~ 8200 PLN gross.
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