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Technical Support Specialist, Kraków County for Financial Institution

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat

Social networks and financial technology have revolutionized the way we access and interact with various services. IG Group is a leading global fintech company that offers innovative trading and investing platforms to its users worldwide. As a Service Desk Analyst, you will be part of a dynamic team responsible for providing top-notch support to end-users across different regions.

We are looking for an experienced technical professional who can join our team and contribute to delivering exceptional customer experiences. The ideal candidate will possess excellent troubleshooting skills, strong communication abilities, and a passion for staying up-to-date with the latest technological advancements.

As a Service Desk Analyst at IG Group, your primary responsibilities will include:

  • Triage incidents and service requests via phone, email, and other communication channels.
  • Accurately record, categorize, and prioritize incidents in Service Now, determining their severity and business impact.
  • Provide technical support for desktop-related technologies such as Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM, Company Portal, and the Microsoft operating system family.
  • Support multiple brands and teams across different regions, working closely with escalation teams to ensure IT-delivered services meet or exceed end-user productivity goals.
  • Demonstrate strong problem-solving skills and suggest improvements for service efficiency.

In this role, you will have the opportunity to work on various projects, develop new skills, and contribute to the growth of our global presence. We offer a dynamic and inclusive work environment where you can bring your authentic self and share your ideas freely.

At IG Group, we believe in innovation, diversity, and flexibility. We welcome talented individuals from diverse backgrounds and encourage them to grow with us. If you are passionate about delivering exceptional customer experiences and want to join a forward-thinking organization, please consider this exciting opportunity.