Software Support Engineer

4 dni temu


Warszawa, Mazovia, Polska Mettler-Toledo International Inc. Pełny etat

About the Position

We are seeking a highly skilled Software Support Engineer to join our team at Mettler-Toledo International Inc. As a Technical Support Specialist, you will provide technical support to European and Asian internal customers and external customers with LabX software.

Your Key Responsibilities

  1. Offer technical assistance through various channels, including chat, email, and phone.
  2. Analyze and resolve complex technical issues related to LabX software and its integration.
  3. Configure and maintain system settings as required.
  4. Detect and document quality issues and work collaboratively with relevant teams to resolve them.
  5. Contribute to the creation of training materials, such as E-Learnings and videos.

Requirements

  • Proven experience in technical support, preferably in a corporate environment.
  • Strong communication skills and the ability to empathize with customers.
  • A genuine enthusiasm for IT and software.

Skills and Qualifications

  • Familiarity with Windows Server/Client Operating Systems.
  • Knowledge of Microsoft SQL Server databases.
  • Understanding of Microsoft Networking Fundamentals.
  • Microsoft Active Directory/LDAP knowledge.
  • Cloud-based solutions expertise.
  • Fluent in English (C1 level).


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