Salesforce Implementation Specialist
7 godzin temu
Company Overview
Our client is a leading global provider of IT infrastructure services. They are looking for a skilled Salesforce expert to join their team and work on cutting-edge projects.
Job Description
We are seeking a highly experienced Salesforce professional to provide 2nd and 3rd level support for Salesforce-related issues within the client's organization. You will be responsible for managing and optimizing Salesforce configurations, handling incident management, troubleshooting, and root cause analysis, as well as collaborating with technical teams to implement updates, patches, and enhancements to the Salesforce platform.
Key Responsibilities:
- Provide timely resolution of incidents and ensure compliance with agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
- Manage and optimize Salesforce configurations in line with business requirements and evolving needs.
- Collaborate with technical teams to implement updates, patches, and enhancements to the Salesforce platform.
- Maintain detailed documentation of Salesforce configurations, processes, and issue resolutions.
Requirements
To be successful in this role, you will need to have:
- 5+ years of experience in Salesforce support and development, preferably in an AMS environment.
- Proven expertise in Salesforce configuration and customization.
- Strong incident management experience, with the ability to prioritize and resolve complex technical issues.
- In-depth understanding of Salesforce features, capabilities, and limitations.
Benefits
As a member of our team, you can expect:
- A unique opportunity to work on cutting-edge Salesforce projects with a leading client in the industrial manufacturing sector.
- 100% remote work arrangement.
- A B2B contract that offers stability and security.
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